Terms and Conditions



PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


General Conditions

  • Contracts may be concluded in English or Maltese.
  • These conditions do not apply for Business-to-Business.
  • Orders are not accepted over the phone; however, we may be able to reserve goods for a limited time period. Please call for details.
  • Online orders are concluded once availability is confirmed by email.
  • Reservations do not constitute a sale unless accompanied by a non-refundable deposit.


Description of products

We will take all reasonable care to ensure that all images, details, descriptions and prices of Products appearing on the Website are correct at the time when the information was entered onto the system. Images shown are for reference purposes only. Actual item may look different or differ.

Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the exact position at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.


Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • Any loss of goodwill or reputation; or
  • Any special or indirect losses.

Suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


Availability

Products displayed on our website may not be in stock. Please call us to confirm availability.

For online orders availability will be confirmed by a return e-mail from one of our salespersons.

For arriving products and products that can be pre-ordered displaying an estimated date of arrival, date is only for indication purposes and stock arrival will only be confirmed once stock is in our warehouse.


Deliveries

Malta (excluding Gozo):

  • Orders (excluding Express deliveries) will be processed in 2 to 7 working days.
  • We deliver with option of installation all goods to Malta (excluding Gozo).
  • Non-express deliveries to Malta (excluding Gozo) for orders with a minimum value of €50.00 are free.
  • Non-express deliveries to Malta (excluding Gozo) for orders below a value of €49.99 carry a delivery fee of €5.
  • Express same-working-day delivery is available for Malta (excluding Gozo) between Monday and Friday for all items under 20kg that do not need an installation, except the list of specific items mentioned below, at a fee of €15. Order needs to be completed by 13:00 between Monday to Friday, and to be fully paid up by Payments by bank transfer may delay delivery by a day or two, until payment is cleared by the banks. Please email us the bank payment confirmation to banktransfer@atoz.com.mt to help us process your order faster.

Gozo:

  • Orders (excluding Express deliveries) will be processed in 2 to 7 working days.
  • We deliver without the option of installation all goods to Gozo (please check warranty terms & conditions for after sales service). Orders for Gozo need to be fully paid up by PayPal or BOV Mobile Pay. Payments by bank transfer may delay delivery by a day or two, until payment is cleared by the banks.
  • Non-express deliveries to Gozo for orders up to 10kg and a minimum value of €50.00 are free.
  • Non-express deliveries to Gozo for orders up to 10kg and a value below €49.99 carry a delivery fee of €5.
  • Non-express deliveries to Gozo for orders heavier than 10kg carry a delivery fee that varies and will be quoted for accordingly.
  • Express next-working-day delivery is available for Gozo between Monday and Friday for all items under 15kg that do not need an installation, except the list of specific items mentioned below, at a fee of €15. Order needs to be completed by 12:00 and to be fully paid up by PayPal or BOV Mobile Pay. Payments by bank transfer may delay delivery by a day or two, until payment is cleared by the banks. Please email us the bank payment confirmation to banktransfer@atoz.com.mt to help us process your order faster.

In-Store Pick-up:

Orders that will be picked up from our stores will be processed as early as possible. One of our sales representative will contact you once your order is ready.

General:

  • We can deliver on Saturdays to Malta and Gozo all items under 15kg that do not need an installation, except the list of specific items mentioned below. Order needs to be completed by 12:00 of the preceding Thursday and to be fully paid up by PayPal or BOV Mobile Pay. Payments by bank transfer may delay delivery by a day or two, until payment is cleared by the banks.
  • Deliveries do not include installation. Installation services can be provided at a fee. If required and requested, this will be quoted at the time of ordering.
  • Deliveries are to ground floor and do not include lifter services/charges. We can help in arranging for third-party lifter services when required. Such services are to be paid directly to the lifter service provider. The client is responsible for parking permits and fees. Deliveries not to ground floor where a lifter and an elevator cannot be utilised carry an additional fee. These can be quoted for prior to order confirmation or when setting the delivery date.
  • For deliveries of products under promotional offers, please refer to the specific Terms & Conditions related to the offer.

List of specific items mentioned in above clauses:

  • Data Cabinets over 9U
  • Gaming chairs
  • Patio heaters
  • BBQs
  • Televisions with screens larger than 32”
  • All White goods
  • Water heaters over 30L
  • Air conditioners
  • Projectors
  • Projector screens


Payments

Orders collected from our showroom can be paid for by Cheques, Cash, AtoZ Electronics Gift Vouchers and major Credit Cards.

Delivered orders can be settled in cash and AtoZ Electronics Gift Vouchers.

Discounted prices are only valid against payments by Cheques, Cash and AtoZ Electronics Gift Vouchers.


Discount Codes

Discount codes as promoted are only valid on the AtoZ Electronics Website.

Conditions of use for discount codes:

  • Can be applied only one time on each account and are not transferable or tradeable.
  • Discount can be a specific amount or a percentage which will be automatically applied to the prices on the website or selected Items or Categories at the moment of the checkout. These discounts are not available retrospectively.
  • A minimum purchase amount may be required for a discount code to be accepted on the website.
  • Must be applied by the client at the moment of the checkout. Discounts can’t be applied after the order has been placed.
  • Discount codes have no commercial or monetary value, cannot be redeemed or exchanged for cash, and cannot be used in any of our outlets or when paying with AtoZ Vouchers.
  • Validity of the discount schemes will be informed for each code when promoted and cannot be extended in any circumstance.

The Discount Codes are valid in conjunction only with the following online promotions:

  • AtoZ Corporate Membership.
  • AtoZ On Campus Discount Program.
  • AtoZ Promotion prices.
  • Brand Discount prices
  • Clearance prices
  • Digital Gift Certificates
  • Double Deal prices
  • zOneCLUB Membership discounted prices.
  • zOnePOINTS earned and used on purchase.

Other promotions not listed here are not eligible to be used in conjunction with the discount codes.

Products purchased with Discount Codes may not receive the full amount of zOnePOINTS indicated on the product price. Instead, the customer will get the zOnePOINTS equivalent to the actual amount paid at checkout.

Complete IS Services LTD reserves the right, at its sole discretion, to suspend any discount code promotion, to declare discount codes already issued invalid without prior notice, as well as the right to refuse any discount code deemed ineligible or when used in a manner contrary to the terms set out above.


Best Price Guarantee

Our commitment to our clients is based on offering quality, value and a peace of mind of excellent after sales service. We set highly competitive prices for all our products, with a dedicated team regularly checking our prices against other competitors to ensure you get the best quality and value for your money. If we find a local competitor offering a better price for the same individual product, sold with the same service conditions, we will match this price in all our shops and on our website, including when a competitor is having a sale.

Our best price guarantee is based on the following conditions:

Offer must be available from a local or EU Retail Store with available shipment to Malta. A Local or EU competitor is defined as a company trading on the same business model as AtoZ Electronics from premises freely open to the public, carrying a reasonable range of goods in stock, with clearly displayed prices and whose website trades under the same name and on the same basis as their retail stores.

  • Comparable price must be advertised.
  • Identical product must be in stock.
  • Comparable price must include shipping costs to Malta and all Maltese taxes, if from outside Malta.
  • Identical product must carry the same guarantee terms.
  • Service conditions including delivery terms are comparable.
  • Promotional price offered by overseas Retail Store competitors are excluded from our price match guarantee, although we will still try our best to help match the price as close as possible.
  • Price match is not available on smartphones and typographical errors.
  • Price match is not guaranteed on special negotiated prices and prices available with loyalty programmes or voucher codes.
  • We reserve the right to limit the quantities of price–matched items and quantities sold to a customer.

At AtoZ Electronics, we have a technical service centre which offers over the phone assistance and handles all warranties for products purchased from us free of charge with no additional shipping or other charges when sending back any faulty items. This level of service is not available from other suppliers operating on a different business model e.g. internet-based companies, mail-order companies, auction sites, factory outlets, duty-free shops, market stalls, home shopping channels or competitors who are in administration or closing down. Such companies do not normally directly handle after sales service and would require you to send products to third parties incurring extra costs including shipping costs. Such companies are not deemed equivalent Retail Store competitors. However, we would still try our very best to match the price as much as possible, but may not be able to guarantee a price match.


AtoZ on Campus Membership

The promoter of AtoZ on Campus Discount Program ("The Program") is Complete IS Services LTD, Valley Towers, Msida Valley Road. Birkirkara.

The applicant is a student or teacher officially engaged in a formal education programme. Only students at high school level and above can be accepted. If the applicant is a minor, the account and application must be made by a parent or legal guardian on behalf of the student. Primary school students are not eligible to participate in this programme. Teachers must be in possession of a teacher's warrant number or be employed at an official educational institution that can provide clear information about their teaching position.

To join the program the applicant must register an account on our website or use an existing one and submit the form to apply for the AtoZ on Campus Membership.

The submission of the application form does not guarantee the approval of a Student & Teacher account, Compleet IS Services (the promoter) reserves the right to reject an application at its sole discretion.

Processing an application might take up to 5 working days.

The promoter reserves the right to alter or amend the terms and conditions ruling this program, modify the conditions of operation of the membership scheme or terminate the program at any time without any obligation to provide a previous notification to the participants.

By filling and submitting an application the applicant declares the accuracy of all the information detailed in the form and assumes full responsibility for identity theft, falsification of documents, misrepresentation of data or any other illegal action. And exonerates the promoter in any case, of any responsibility in the treatment of the data provided.

The applicant must provide supporting documentation to probe his/her status. Any ONE of these documents will be considered as a valid proof of being a student or teacher:

  • Student card;
  • University council card;
  • Teacher credentials or CTP card;
  • Letter of acceptance;
  • Outcome of Application letter;
  • Student course details page (student's name and surname must be visible in the page);
  • Payroll slip for last month (for teachers only).

The name and surname of the applicant and a valid ID document number must be included and visible on all the documents provided. As the applicant must probe an actual engagement with an educational institution, only recent documents will be accepted.

When purchasing on the website the subscribed account will be enabled to access to the "On Campus" price (this price title will be visible on the product pricing area and is highlighted with red colour), the system will automatically charge at checkout the lowest price shown in the product pricing area.
Discounts and offers in this program cannot be applied retrospectively, are not redeemable for cash and cannot be used in conjunction with any other offer or promotion.


Returns

Where goods have been ordered remotely and delivered by us, you can return the goods within a period of 14 days, subject to the following conditions:

  • Returned within a period of 14 days from delivery;
  • Accompanied by a proof of purchase;
  • Returned complete of original packaging, all cables, if any, all accessories, if any, and free gifts, if any;
  • Returned unopened, unused and in 'as new' condition;
  • Pre-recorded media (including videotapes, DVDs, CDs and other software) must be sealed;
  • Have not been ordered to your specifications.
  • We are under no obligation to accept back the goods when:
  • The goods have been ordered or collected from our showroom;
  • Not accompanied by a proof of purchase;
  • Returned with incomplete or damaged packaging, with broken seals, with missing cables or accessories or free gifts, if any;
  • Returned in used condition;
  • Returned with broken seals on any pre-recorded media (including videotapes, DVDs, CDs and other software);
  • Originally ordered as a special order to your specifications.

When we are under no obligation to accept back the goods, we will nonetheless try to assist you in resolving the problem. However, we will:

  • Charge you €20.00 as a contribution towards the cost of inspecting and testing the goods;
  • If the goods where delivered by us, charge you €30.00 for White Goods and €20 for any other items;
  • If the goods need to be collected by us, charge you €30.00 for White Goods and €20 for any other items;
  • Depending upon the age and condition of the goods, charge you a restocking fee.


Privacy

We take your privacy very seriously. At AtoZ Electronics we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. AtoZ Electronics (a trade name of Compleet IS Services Ltd) will never pass on your details to third parties except:

  • Where we are legally required to disclose your information.
  • To assist fraud protection and minimise credit risk.


RECURRING PROMOTIONS & OFFERS

A-Dealz

The A-Dealz Offer, as advertised (product and price) is only available:

  • For the limited period of the offer as advertised;
  • While stocks last;
  • At our Attard, Msida and PAVI outlets only, on a cash and carry basis;
  • Deliveries are only available at a charge. White Goods with A-Dealz offer can be delivered at a fee of €30 inc VAT while other items can be delivered at a fee of €20 inc VAT;
  • Vouchers cannot be used as payment on A-Dealz;
  • Limited to one item purchased per household;
  • A-Dealz Offers are not available retrospectively.


Christmas Special Offers

Christmas Special Offers, as advertised (product and price) are only available:

  • For the limited period of the offer as advertised;
  • While stocks last;
  • In all our outlets and online.

General Conditions for products advertised with Christmas Special Offers:

  • Due to the high number of orders processed during the Christmas season, delivery time could be up to 15 business days;
  • Prices are subject to change with no previous notice;
  • Goods cannot be reserved or stock guaranteed, and goods will be sold on a "first-come, first-served" basis;
  • Christmas Special Offers are not available retrospectively;
  • Vouchers cannot be used as payment on Christmas Special products (except for the International E-Waste Day €20 vouchers).


Discounts on Selected Apple Products for Students & Teachers

The Discount on Selected Apple Products for Students & Teachers, as advertised (product and price) is:

  • Offer valid to teachers of all levels and students of 14 years and older;
  • Applicants, both students and teachers, need to present their ID Card to benefit from these discounted prices;
  • Students need to present an acceptance certificate or students card with the name of the school, student name and expected completion date;
  • Teachers need to present a payslip or warrant card;
  • Discounts are not available in conjunction with any other offer;
  • When purchasing a product from the website, one of our representative will contact the customer to gather the required documentation to receive the discounted price;
  • Discounts available until stocks last.


Double and triple zOnePOINTS promotions

The offer as advertised is valid only for online purchases on the AtoZ Website.

To earn double or triple zOnePOINTS the client must purchase online any eligible product identified with the promotion banner from the AtoZ Website and/or comply with the minimum purchase amount if applicable.

The zOnePOINTS will not be earned unless the purchasing process is complete and the items delivered or collected.

To benefit from the double zOnePOINTS clients must purchase only through http://www.atoz.com.mt/, all other sales channels of AtoZ Electronics are excluded from these promotions.

Clients under AtoZ Corporate Membership are not eligible to benefit from these promotions.

This type of offer is not retroactive and earned zOnePOINTS cannot be used retroactively for the same purchase for which they were earned.

The earned zOnePOINTS can only be used against future online purchases according to the terms and conditions ruling their use, cannot be exchanged for cash, discounts or credit and cannot be used when purchasing from our outlets.

Earned zOnePOINTS will expire after 365 days.

To learn more about how to earn and use zOnePOINTS please click here.


January Sale Offers

January Sale Offers, as advertised (product and price) are only available:

  • For the limited period of the offer as advertised;
  • While stocks last;
  • In all our outlets and online.

General Conditions for products advertised with January Sale Offers:

  • Due to the high number of orders processed during the January Sale season, delivery time could be up to 15 business days;
  • Prices are subject to change with no previous notice;
  • Goods cannot be reserved or stock guaranteed, and goods will be sold on a "first-come, first-served" basis;
  • January Sale Offers are not available retrospectively;
  • Vouchers cannot be used as payment on January Sale products (except for the International E-Waste Day €20 vouchers).


Trade Fair Offers:

Trade Fair Offers, as advertised (products and prices) are only available:

  • For the limited period of the offer as advertised;
  • While stocks last;
  • In all our outlets and online.

General Conditions for products advertised with Trade Fair Offers:

  • Due to the high number of orders processed during the Trade Fair Offers season, goods cannot be reserved or stock guaranteed, and goods will be sold on a "first-come, first-served" basis. Also, some slight delays can occur in the delivery scheme, in such cases, the client will be advised as soon as possible;
  • Prices and products in this offer are subject to change with no previous notice;
  • Trade Fair Offers are not available retrospectively;
  • Vouchers cannot be used as a payment method on Trade Fair Offers products;
  • Compleet IS Services Ltd. reserves the right to modify or suspend this promotion at its sole discretion and at any time without prior notice.


€200 in Vouchers when purchasing a Kitchen Appliances Set

Clients will receive 4 vouchers of €50 each:

1. because purchased a large appliance.
2. or have requested a quotation for 3 or more large kitchen appliances.

The first voucher (Royalty Line Cookware Set) is already active. Go ahead and enjoy a discount of €50 when buying a Royalty Line cookware set for yourself or as a gift... use it now!
The other 3 vouchers (LG UHD TV, Argo AC and Aquaphor Water Filter) will be activated when you purchase a total of 3 or more large kitchen appliances at our outlets in Qormi (PAVI shopping complex first floor) or Msida Valley Road, Birkirkara.

These vouchers are valid for 6 months from date of activation.

Conditions of use of the vouchers:

The offer of free vouchers after quoting/purchasing large kitchen appliances as promoted is only valid in our outlets in PAVI (shopping complex floor 1) and Msida Valley Road.

  • Vouchers can only be redeemed in our physical stores;
  • Vouchers can only be used to purchase products of the categories indicated on the individual vouchers;
  • Only one voucher per product can be redeemed in each transaction;
  • Vouchers cannot be used in conjunction with other promotions or discounts or during promotions or campaigns - during periods of Sale (ex. Black Friday) the cheaper between the normal price less the voucher value or the promotion price need to be paid;
  • This promotion is valid until stocks last and can be terminated at any time without prior notice;
  • Vouchers cannot be redeemed or exchanged for cash or credit notes;
  • In case of loss or damage of the voucher, it will not be replaced or refunded in any way;
  • Vouchers are non-transferable.

Compleet IS Services LTD reserves the right, at its sole discretion, to: suspend this promotion; declare vouchers already issued as invalid without prior notice; or to refuse any voucher deemed ineligible for whatever reason.


50% OFF Offer

The 50% OFF Offer, as advertised (product and price) is only available:

  • For the limited period of the offer as advertised;
  • While stocks last;
  • At our Attard and PAVI outlets only, on a cash and carry basis;
  • Deliveries are only available at a charge. White Goods with 50% OFF offer can be delivered at a fee of €30 inc VAT while other items can be delivered at a fee of €20 inc VAT;
  • Vouchers cannot be used as payment on 50% OFF Offers;
  • 50% OFF Offers are not available retrospectively.


WARRANTY

General

  • This warranty does not limit or affect your legal statutory rights.
  • The warranty will only be valid on presentation of a valid proof of purchase and the original packaging, including manuals, which must be shown when requiring service under warranty. Not showing the mentioned documents, packaging or manuals may delay or void the warranty.
  • All products carry the 2-year EU and Maltese legal warranty, where applicable and according to its terms and conditions. Commercial/business purchases (invoices/cash purchases with a VAT number and purchases for commercial or business purposes) are only covered by the respective Manufacturer’s Warranty Period, if any, and by the warranties according to law.
  • The repair of the product under the terms of this warranty does not give rise to a new warranty period. However, you are entitled to a warranty extension equal to the period from when the product is brought into our Service Centre and our notification that it has been repaired.

Your responsibilities

It is your responsibility to:

  • Inspect the products for any physical damage upon collection or delivery. When goods are delivered by post or courier, we need to be notified of any physical damage within 24 hours of receipt.
  • Install and use the product in accordance to the manufacturer’s manual. It is your responsibility to consult the manual.
  • Ensure compatibility of the product with the desired purpose and other components or products within your system or setup.
  • Check with the Company before carrying out any repairs, updates, works or alterations on the product as this might void the warranty.

How does it work?

During the warranty period, if your product develops a fault that needs to be repaired, look for visible signs of the breakdown and consult the trouble-shooting guide in the manufacturer's handbook, if any.

If that does not resolve the issue, please contact our Service Centre and talk to one of our representatives.

You will need to provide us with details of your item, including the model number and date of purchase. You can find this information on our original receipt/invoice/cash sale – this acts as your guarantee, so please make sure you keep it safe.

Warranty is on a “Return to base” basis both from Malta and from Gozo. You are kindly requested to bring any product/s which is/are suspected to be faulty to our workshop for inspection by our technicians. We offer on-site service for large appliances in Malta but such a service has to be paid for if you intend to use our appliances in Gozo.

On-site calls will carry an on-site charge even if the product/s is/are still under warranty. On-site calls to Gozo will carry a Ferry and Gozo Surcharge.

Collection and delivery can be arranged for a nominal fee. Collections and deliveries to Gozo will carry a Ferry and Gozo Surcharge.

What does the warranty cover?

Our warranties provide full cover against manufacturing defects through normal use. This means that if a manufacturing defect becomes apparent during the guarantee period, we will attempt to repair your product free of charge, including all parts and or labour according to the warranty periods stipulated for the product.

Depending on the type of defect, product and warranty coverage, the Company may repair the product.

If we cannot repair your item, we will replace it with an item of equivalent or better specifications or provide other remedies according to law. Any replacement product may be either new or like new, provided that it has functionality at least equal to the product being replaced.

The Company will claim ownership of all defective components which may be replaced and may use various vendors' components for the repair of the product as required.

Where none of above options is available, the Company can issue a credit note with a maximum value of the purchase price.

Limitations of liability

The Company only guarantees the product for its functionality under normal use as defined in the manufacturer’s manual, which may be found in the manufacturer’s website. The Company does not guarantee that the product is fit for any particular purpose. 

In no event shall the Company be liable for impossibility to use the product, direct, indirect, special, incidental or consequential loss or damage to any person or property. In any case, the liability of the Company in relation to the product shall not exceed the price paid by the consumer to purchase the product.

What's not included?

These are some specific exclusions from warranties:

Improper use of product including:

  • Deliberate damage or neglect of the product.
  • Incompatibility with other products, parts, peripherals, software or consumables.
  • Printers used with non-original cartridges/toners and/or any other consumable part during any part of the warranty period.
  • Image ghosting or screen burn. These can appear on a screen that's left operating for a prolonged period with either a still image or a channel constantly displaying a logo or image in same screen position.
  • Digital television picture affected by any of the following: a misaligned or unsuitable aerial, climatic conditions, geographic location, poor quality or low strength broadcast signal.
  • Water heaters or other products connected directly to water mains or a pressure pump.

Defects arising after date of purchase including defects caused by:

  • External factors such as viruses, faulty/incompatible software, fire, theft, humidity, water spillages, weather (including lightning strike).
  • Accidental damage, for example if your item has been dropped. However, you may find that this type of damage may be covered by the insurance policy covering the contents of your household/premises, if any.
  • Defects caused by the use of the product in spaces with direct contact with excessive moisture that causes damage to electronics.
  • Any damage or malfunction caused by any software or update subsequently installed in the product after the date of purchase.
  • Defects caused by unprofessional installation, repair, alteration or modification of the product.
  • Generally, any defect which was not present at the date of purchase of the product.

Defects arising from lack of maintenance including:

  • Not unblocking drainage channels in refrigeration or washing equipment or any other equipment using drainage channels.
  • Lack of servicing, inspecting, cleaning of the product and failure to follow the manufacturer’s instructions and/or installation guidelines
  • Other Exclusions
  • Products with serial number label defaced, modified or removed.
Also not included:
  • Pixel spots (tiny dark or bright spots that may become visible on a screen) are only covered as per ISO standards.
  • Consumables or parts requiring replacement due to wear and tear such as batteries, ink cartridges, storage media, projector bulbs, fuses, light bulbs, charging ports, keyboards, mice, touchpads, etc.
  • Cosmetic conditions such as cabinet trim, scratches, dents, rust, corrosion or colour changes where the function of the product is unaffected.
  • Consequential and external losses or damages arising from defects in the product (example frozen food in a refrigerator).
  • Data loss: It is your responsibility to back-up your data before bringing a product to our Service Centre. The Company will not be responsible for any data loss including damage or loss of any programs, documents, photos and any other type of data or other information stored in the device, which may be damaged or altered during repair. Should a service require your product to be reformatted to factory settings, we will not be responsible for any lost data. 
  • You are authorising us to accept software end-user license agreements on your behalf as necessary to complete the repair; to this end we will use the personal information you have provided to us in connection with this service.


Technical support

If you need help with an electrical or technology product, whether purchased from us or not, you are welcome to call our Company technical support line on 2731-9555 or 77-319-002 or contact us by e-mail at support@atoz.com.mt.

Please have your model number at hand when you call.

Technical support operating hours may be viewed online on our website.

A minimum inspection fee is incurred if:

  • The product is found to be working as it should.
  • The product is found to be out of warranty.
  • The defect is listed in the exclusions above.
  • You choose not to proceed with out-of-warranty repairs.


Commercial Warranty

AtoZ Electronics also offers an extended commercial warranty on selected products.


AC installation

Standard AC installations cover/include:

  • drilling of 2 holes up to 50cm in a single or double modern wall of limestone and/or bricks
  • copper pipes, drain pipes and electrical wiring up to 4 metres
  • carrying units up to 2 flights of stairs

Standard AC installations do not cover/include:

  • the preparation and costs of permits, if required
  • the need for scaffolding/cranes/high-ups/lifters
  • carrying units up more than 2 flights of stairs
  • drilling of more than 2 holes
  • drilling of walls that are wider than double walls and/or wider than 50 cm
  • drilling of reinforced concrete, marble, granite, ceramic tiles or old walls
  • trenching of walls
  • PVC covering (trunking) for the copper, drain pipe and wires
  • copper or drain pipes longer than 4 metres
  • the preparation of electrical points
  • the need for more than 2 persons working on an installation
  • removal & disposal of old units
  • working in an unsafe environment
  • (installers reserve the right to cancel an installation which is deemed as unsafe or dangerous)


CONTESTS & GIVEAWAYS


Michelin Power Washer Giveaway

Manufacture Française des Pneumatiques Michelin and Meta Platforms Inc. are in no way involved in or related to this giveaway. 

Agreement to Rules

By posting the comment with the required picture, the participant agrees to enter the giveaway and accepts the terms and conditions of this contest as well as the AtoZ's Contests General & Giveaways Terms & Conditions

How to Enter

This giveaway can be entered from 26/04/2022 till 31/05/2022. To enter the participant must:

  1. Follows the AtoZ Electronics page on Facebook.
  2. Like and share the post on their Facebook personal profile.
  3. Comment the post with a picture of their vehicle (car, bike, boat, etc.) looking dirty.
  4. Be willing and able to receive the prize in person at the designated outlet, provide a personal valid identification document when collecting the prize with no exception, and sign a release of use for their personal image as pictures or videos of the winner receiving the prize may be taken and used for advertising purposes on social media and other advertising channels.

Eligibility

  • The contest is valid only on the AtoZ Electronics Facebook Page and on the post related to the giveaway promotion.
  • The profile used must be a real profile. Facebook profiles that can be deemed as bots and/or fake profiles will not be eligible.
  • The participant must be easily reachable through their Facebook profile by using the regular means available for that purpose.
  • The photos posted must be under the Facebook Community Standards, and must not show nudity or pornography, children or teenagers in situations that compromise their rights under the law, drugs or drug use, political messages, hate speech, attacks against any group or person, advertising of third party products or services or any other information that may differ from the photo requested in the How to Enter section.
  • AtoZ Electronics reserves the right to remove any comments where the picture posted is deemed inappropriate, as well as to disqualify the participant based on violation of the above rules.

Winner Selection and Notification

Winners will be chosen using the services of www.commentpicker.com.

The winner will be notified in due time via Facebook chat or email (whatever is available on the participant’s profile), and on a Facebook post using the winner's profile name (to which the participant agrees at the moment of commenting on our giveaway post). 

If the winner cannot be contacted, is ineligible, fails to claim the prize within 3 days from the time award notification was sent, or fails to timely return a completed and executed declaration and release as required, the prize may be forfeited and an alternate Winner selected. Receipt by the Winner of the prize offered in this Campaign is conditioned upon compliance with all local laws and regulations.

We may undertake publicity activities relating to competitions and prize awards. The winner, therefore, agrees to collaborate with the promoter in the making of some pictures and/or videos receiving the prize and must sign a release document authorizing AtoZ Electronics and Compleet IS Services LTD to use their image, names, surnames, prize details and photographs in any post-prize-winning publicity, adverts, videos on social media posts or any other legal media for advertising. If the winner refuses to do so or is unable to be in person for the making of the photos and/or videos, the prize will be withdrawn and another winner will be selected.

Additional Terms

  • Failure to comply with any of the conditions of the competition will result in the prize being withdrawn.
  • The Promoter reserves the right to deem ineligible any entrant who refuses or is unable to comply with the conditions to receive the prize at its sole discretion.
  • The Prize is presented as described in the campaign and cannot be fully or partially exchanged for cash, credit notes or any other product.
  • No responsibility will be accepted for entries not received for whatever reason.


Contests General Terms & Conditions


AtoZ Electronics reserves the right, at its sole discretion, to cancel, terminate, modify or suspend the Campaign should virus, bug, non-authorized human intervention, fraud, or other cause beyond the control of AtoZ Electronics corrupt or affect the administration, security, fairness, or proper conduct of the Campaign. In such case, AtoZ Electronics may select the Winner from all eligible entries received prior to and/or after (if appropriate) the action taken by atoz.com.mt. AtoZ Electronics reserves the right, in its sole discretion, to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Campaign or website or violates these Terms & Conditions. AtoZ Electronics has the right, in its sole discretion, to maintain the integrity of the Campaign, to void votes for any reason, including, but not limited to: multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by Campaign rules; or the use of bots, macros, scripts, or other technical means for entering. Any attempt by an entrant to deliberately damage any website or undermine the legitimate operation of the Campaign may be a violation of criminal and civil laws. Should such attempt be made, AtoZ Electronics reserves the right to seek damages to the fullest extent permitted by law.

Limitation of Liability

By entering, You agree to release and hold harmless AtoZ Electronics and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, employees, officers, and directors from any liability, illness, injury, death, loss, litigation, claim, or damage that may occur, directly or indirectly, whether caused by negligence or not, from: (i) such entrant’s participation in the Campaign and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof; (ii) technical failures of any kind, including but not limited to the malfunction of any computer, cable, network, hardware, or software, or other mechanical equipment; (iii) the unavailability or inaccessibility of any transmissions, telephone, or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error in the administration of the Promotion or the processing of entries.


Disputes

THIS Campaign IS GOVERNED BY THE LAWS OF Malta, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Campaign, participant agrees that any and all disputes that cannot be resolved between the parties, and causes of action arising out of or connected with this Campaign, shall be resolved individually, without resort to any form of class action, exclusively before a court located in Malta having jurisdiction. Further, in any such dispute, under no circumstances shall the participant be permitted to obtain awards for, and hereby waives all rights to, punitive, incidental, or consequential damages, including reasonable attorney’s fees, other than participant’s actual out-of-pocket expenses (i.e. costs associated with entering this Campaign). Participant further waives all rights to have damages multiplied or increased.


Privacy Policy

Information submitted with an entry is subject to the Privacy Policy stated on the AtoZ Electronics website. To read the Privacy Policy, click here.


Sponsor

The contest is sponsored by AtoZ Electronics


Facebook

The Campaign hosted by AtoZ Electronics is in no way sponsored, endorsed, administered by, or associated with Facebook.


Acceptance

By participating in the contest, You, the Contestant, have affirmatively reviewed, accepted, and agreed to all of the Official Rules, terms and conditions contained in this page.