COVID-19 Safety Measures

Update as of 08th June 2020

In view of the recent developments relative to the spread of COVID-19 Corona virus, we have revised our procedures to safeguard the wellbeing of our staff and our esteemed customers and to prevent the spread of the virus.

Please find underneath some useful information about our current operational procedures by department.

Online Shopping – www.atoz.com.mt

  • Please browse our website and choose the product/s that you need. You can proceed to order and pay online to minimize interaction and reduce the risk to yourself and to others.
  • We offer non-express free delivery service for any order exceeding €75 to anywhere in Malta (all goods) and Gozo (all items under 20kg that do not need an installation, except the list of specific items mentioned in the full list of T&C).
  • We offer express delivery service to Malta and Gozo for all items under 20kg that do not need an installation, except the list of specific items mentioned in the full list of T&C.
  • Clients may choose to collect the order themselves. This has to be pre-arranged and carried out under certain conditions that will be explained over the phone when we advise from which location you can collect the goods.
  • Payments can be affected by PayPal, by BOV Mobile Pay, by Bank Transfer, by Credit Card or Cash.
  • If you still prefer to visit our outlets to finalise a purchase, please browse our website so you know beforehand what you wish to buy so we can serve you faster and safer.

Retail Outlets

  • Customers will only be allowed to enter our outlets as long as the legal requirement of one person per 10 sq.m. allows it.
  • Customers will be required to thoroughly sanitize their hands before being served.
  • Our staff will be wearing masks or face shields and you are required to also wear one, as per government regulations. For the convenience of our clients, we have masks for sale at our outlets.
  • You are required to keep a minimum distance of 2 metres from each other and from our staff.
  • In order to protect other clients and our staff, we cannot serve anyone who should be observing a quarantine or who has travelled abroad in the past 14 days. Please note that you are legally bound to give correct information about quarantine requirements and travelling abroad. This is enforceable by law and failure to observe this obligation will result in fines.
  • In order to protect other clients and our staff, we cannot serve anyone who displays symptoms of fever, cough or respiratory infections.
  • Payments can be affected by BOV Mobile Pay, by Credit Card or Cash.

Opening hours

Attard

· Monday - Friday 09:00 – 19:00

· Saturday 09:00 – 13:00

PAVI

· Monday - Friday 09:00 – 19:00

· Saturday 09:00 – 19:00

Msida

Closed until further notice


Service Centre

  • You are required to call us before you visit our service centre. We will try to resolve any issues over the phone.
  • Kindly avoid visiting our service centre if the service you require is not urgent.
  • Customers will be served one at a time.
  • You are required to thoroughly sanitize your hands and product before being served.
  • You are required to keep a minimum distance of 2 metres from each other and from our staff.
  • In order to protect other clients and our staff, we cannot serve anyone who should be observing a quarantine or who has travelled abroad in the past 14 days. Please note that you are legally bound to give correct information about quarantine requirements and travelling abroad. This is enforceable by law and failure to observe this obligation will result in fines.
  • In order to protect other clients and our staff, we cannot serve anyone who displays symptoms of fever, cough or respiratory infections.
  • Payments can be affected by Credit Card or Cash.

Opening hours

· Monday - Friday 09:00 – 17:00

· Saturday 09:00 – 13:00

Delivery Service

  • Except for appliances, deliveries will be strictly to door only. (The delivery person/s will not enter any premises except where the installation of appliances is required.
  • You are required to keep a minimum distance of 2 metres from our staff.
  • In order to protect other clients and our staff, we cannot carry out deliveries to addresses where there is either a person under quarantine or a person who has travelled abroad in the past 14 days. Please note that you are legally bound to give correct information about quarantine requirements and travelling abroad. This is enforceable by law and failure to observe this obligation will result in fines. This is enforceable by law and failure to observe this obligation will result in fines.
  • In order to protect other clients and our staff, we cannot carry out deliveries to addresses where there is a person who displays symptoms of fever, cough or respiratory infections.
  • Payments can be affected by Credit Card or Cash.

Our priority has always been and will remain to be the safety of our team and of our customers. We have implemented and continually update procedures with this in mind, while offering the best possible service to all our customers.

We receive goods daily and update our online availability accordingly. Most products, including TVs, Appliances, ACs, Smartphones, Laptops and Computer Peripherals, are all available. Very few items cannot be sourced; however, we continue to look for these items.

Where you believe we can offer a better service, please let us know so we can review our procedures to serve you better. Whilst we apologize for any inconvenience, we thank you for your understanding and cooperation.

#staysafe #stayinside